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Privacy policy

Our Commitment to Privacy

Effective Date: September 6, 2026

Your privacy is important to City Kitchen & Bath. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, request an estimate, schedule an appointment, contact us, or otherwise interact with our services.

This Privacy Policy explains:

Information Collection, Use, and Sharing

City Kitchen & Bath collects information that you voluntarily provide to us through our website, estimate request forms, appointment scheduling forms, telephone calls, emails, text messages, social media, or other direct communications.

Information we may collect includes:

  • Name
  • Email address
  • Phone number
  • Property or project address
  • Information about your kitchen, bathroom, or remodeling project
  • Appointment preferences
  • Project budget or timeline information
  • Photos, plans, or other materials you provide
  • Communications between you and City Kitchen & Bath

We may use this information to:

  • Respond to inquiries
  • Schedule consultations and appointments
  • Prepare estimates and proposals
  • Communicate about remodeling projects
  • Provide customer service
  • Follow up regarding requested services
  • Send project updates and appointment reminders
  • Improve our website, services, and customer experience
  • Inform you about promotions, services, or company updates when permitted by law

City Kitchen & Bath does not sell or rent your personal information.

We may share information with service providers or contractors only when reasonably necessary to operate our business, provide requested services, process communications, maintain our website, or complete your project.

Your Access to and Control Over Information

You may contact City Kitchen & Bath at any time to request that we:

  • Tell you what personal information we have about you
  • Correct or update your information
  • Delete personal information where applicable
  • Stop certain marketing communications
  • Address concerns regarding how your information is being used

You may make these requests by contacting us through the phone number or email address listed on the City Kitchen & Bath website.

SMS / Text Messaging

If you provide your mobile phone number and consent to receive text messages from City Kitchen & Bath, we may send SMS or MMS messages relating to:

  • Estimate requests
  • Appointment scheduling
  • Appointment confirmations and reminders
  • Project communications
  • Design consultations
  • Service updates
  • Customer support
  • Follow-up regarding your inquiry or remodeling project
  • Promotional communications where you have provided appropriate consent

Message frequency may vary. Message and data rates may apply.

You may reply STOP at any time to unsubscribe from text messaging. You may reply HELP for assistance.

Consent to receive marketing or promotional text messages is not a condition of purchasing goods or services from City Kitchen & Bath.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent information will not be sold, rented, or shared with third parties for their own marketing purposes.

Information may still be shared with service providers that help us operate our messaging program, such as telecommunications or messaging-platform providers, solely as necessary to provide those services.

Please refer to our Terms & Conditions for additional information regarding our text messaging program.

Cookies and Website Technologies

City Kitchen & Bath may use cookies and similar technologies on our website.

Cookies are small files stored on your device that help websites function properly and provide information about how visitors interact with the website.

We may use cookies and similar technologies to:

  • Improve website functionality
  • Remember visitor preferences
  • Understand how visitors use our website
  • Measure website traffic and performance
  • Improve our marketing campaigns
  • Determine which advertisements or website pages generate inquiries
  • Provide a better user experience

We may also use third-party services such as website analytics and advertising platforms. These services may use cookies or similar technologies in accordance with their own privacy policies.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Advertising and Analytics

City Kitchen & Bath may use advertising and analytics services, including platforms such as Google and social media advertising networks, to measure website traffic, understand marketing performance, and provide relevant advertising.

These platforms may collect information such as:

  • Browser type
  • Device type
  • IP address
  • Pages visited
  • Approximate geographic location
  • Website interactions
  • Referral source
  • Advertising interactions

We do not authorize advertising providers to use SMS opt-in information or text messaging consent for their own advertising or promotional purposes.

Security

City Kitchen & Bath takes reasonable administrative, technical, and organizational precautions to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

When information is transmitted through our website, we use reasonable security measures designed to protect that information.

Access to personal information within our organization is limited to employees, contractors, and service providers who reasonably need access to perform their responsibilities.

However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites, manufacturers, suppliers, social media platforms, financing providers, or other external services.

City Kitchen & Bath is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of any third-party website you visit.

Privacy Policy Changes

City Kitchen & Bath may periodically update this Privacy Policy to reflect changes in our business practices, technology, legal requirements, or services.

When changes are made, the updated Privacy Policy will be posted on our website with a revised Effective Date.

We may also use your contact information to communicate significant changes to our policies, terms, or services when appropriate.

Contact City Kitchen & Bath

If you have questions, concerns, or requests regarding this Privacy Policy or believe City Kitchen & Bath is not following the practices described above, please contact us using the telephone number or email address provided on our website.

City Kitchen & Bath
Fairfax, Virginia 22031
Serving Fairfax and surrounding Northern Virginia communities.

City Kitchen & Bath is trusted by homeowners across Northern Virginia to bring their remodeling visions to life. Our 5-star ratings reflect our ongoing commitment to exceptional craftsmanship, clear communication, and reliable service.

(703) 552-5252